Return Policy

Our Guarantee

Bluestar strives to ensure you are satisfied. We want you to love what you've ordered. If something isn't right, let us know, we'll send you another one. Email us your questions or call us on 1300 653 858 Monday to Friday 9.00am - 5.00pm (EST).


Unwashed, unworn and unused items in original condition may be returned upon presentation of the original invoice within 14 days of order receipt。Returns can be made by mail.If you have requested a refund we will notify you via email once your refund has been processed.

Returns by Mail

Please enclose your receipt and merchandise along with a Bluestar Online Return Form within 14 days of receipt of the goods, in a box and mail it to:
Bluestar Return Orders
15 Wallace Ave
Point Cook VIC 3030

Please return products to us via registered mail and allow two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges.

International Returns

In order to qualify for an exchange all returns must:

  • Have the following Bluestar Online Return Form fully completed
  • Be returned within 30 days of purchase
  • Must not be worn, washed or altered in any way
  • Must have all original tags attached
  • Footwear must include the original shoe box in its original condition
International Exchanges

International returns or exchanges must be made through our Customer Service Team. Please contact us so that we may assist you.

Contacting us

Australia AYL Group Pty. Ltd. welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Categories - Wool Quilts

Categories - Ugg Boots

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